Advertise
here in the Guild of Photographers' Journal
Quarter Panel:
£10 per month, £80 per year
Half Panel
£15 per month, £120 per year
Full Panel
£20 per month, £160 per year
'We
have received this note from Kevin Roberts, who has
been a cameraman at the BBC for 30 years - I happened
to mention to him that I had once misfiled an important
tranny when I worked in the stills department of
the BBC:
"I had to laugh when you said that you had
misfiled something at the BBC. A few years ago
the video library at BBC news could not find any
footage of the S.A.L.T Talks (Strategic Arms Limitation
Treaty) They were vital for a piece for national
news.
They eventually turned up filed under Food & Drink.
That is a true story."
Thanks for that Kevin - it's great to have a laugh!
Joan'
Mr
Site
Webmaster, Graeme Wolfe, took a look at Mr Site, - ‘Everything
you need to get the website you want online.’
For those of you looking for an easy entry into website design,
there’s a new product on the market, which does what
it says on the label! For the first-time web owner, Mr Site
speaks for itself - an easy way to put your photographic
skills online - or any other skills, interests etc. for that
matter. As advertised, the package offers all you need to
set up your own online presence from your own Domain Name
(the .com's, .co.uk's, .net, .org etc!) to an online shop
to showcase and sell your work. You do, however, have to
register an account online with Mr Site to proceed, but from
then on your new site will be built and hosted on Mr Site's
servers; all of which is perfect for the novice - no complicated
coding etc to worry about! Mr. Site uses PayPal for online
transactions and accepts major credit cards. All you have
to do is set up your own PayPal account and then use that
with Mr Site to set up your own online shop.
I have looked at several sites created with Mr Site and found
that they range from the simple to the fairly sophisticated
so there should be something to suit nearly everyone's taste.
As with all such web design packages there are limitations
but none that should deter someone wanting a quick, cheap
way of getting their own website live on the internet - complete
with bells and whistles! With a price of around £30
in the big stores it has to be worth a try!
I thought I’d have a go myself, being a computer illiterate,
and must confess that I found the first page as scary as
any other new programme! I shall be sticking to Graeme’s
services, but for those of you who actually enjoy messing
around on computers, this could be fun!
Was
PTO 08 be one of the best ever?
Now in its 21st year, Photo Training Overseas returned to
Lanzerote last January 24th – 31st 2008, for a week
of winter sunshine packed with ideas, inspiration and motivation.
Just look at the powerful line-up of speakers and supporting
acts on the PTO website – certainly one of the strongest
groups of workshop leaders, lecturers and technical experts
ever assembled for a PTO.
Alan
Hawkins
lives in the Wirral and is determined to progress from part-time
to full-time photographer.
This year he ccompanied me on several weddings, making the
long journey to Somerset each time, and captured some great
shots.
Alan would also like to meet up with any other members in
his area—contact him at alanhawkins
@btconnect.com to arrange a meeting or social get together. See
More
Advertise
here in the Guild of Photographers' Journal
Quarter Panel:
£10 per month, £80 per year
Half Panel
£15 per month, £120 per year
Full Panel
£20 per month, £160 per year
'We
have received this note from Kevin Roberts, who has
been a cameraman at the BBC for 30 years - I happened
to mention to him that I had once misfiled an important
tranny when I worked in the stills department of
the BBC:
"I had to laugh when you said that you had
misfiled something at the BBC. A few years ago
the video library at BBC news could not find any
footage of the S.A.L.T Talks (Strategic Arms Limitation
Treaty) They were vital for a piece for national
news.
They eventually turned up filed under Food & Drink.
That is a true story."
Thanks for that Kevin - it's great to have a laugh!
Joan'
Mr
Site
Webmaster, Graeme Wolfe, took a look at Mr Site, - ‘Everything
you need to get the website you want online.’
For those of you looking for an easy entry into website design,
there’s a new product on the market, which does what
it says on the label! For the first-time web owner, Mr Site
speaks for itself - an easy way to put your photographic
skills online - or any other skills, interests etc. for that
matter. As advertised, the package offers all you need to
set up your own online presence from your own Domain Name
(the .com's, .co.uk's, .net, .org etc!) to an online shop
to showcase and sell your work. You do, however, have to
register an account online with Mr Site to proceed, but from
then on your new site will be built and hosted on Mr Site's
servers; all of which is perfect for the novice - no complicated
coding etc to worry about! Mr. Site uses PayPal for online
transactions and accepts major credit cards. All you have
to do is set up your own PayPal account and then use that
with Mr Site to set up your own online shop.
I have looked at several sites created with Mr Site and found
that they range from the simple to the fairly sophisticated
so there should be something to suit nearly everyone's taste.
As with all such web design packages there are limitations
but none that should deter someone wanting a quick, cheap
way of getting their own website live on the internet - complete
with bells and whistles! With a price of around £30
in the big stores it has to be worth a try!
I thought I’d have a go myself, being a computer illiterate,
and must confess that I found the first page as scary as
any other new programme! I shall be sticking to Graeme’s
services, but for those of you who actually enjoy messing
around on computers, this could be fun!
Was
PTO 08 be one of the best ever?
Now in its 21st year, Photo Training Overseas returned to
Lanzerote last January 24th – 31st 2008, for a week
of winter sunshine packed with ideas, inspiration and motivation.
Just look at the powerful line-up of speakers and supporting
acts on the PTO website – certainly one of the strongest
groups of workshop leaders, lecturers and technical experts
ever assembled for a PTO.
Alan
Hawkins
lives in the Wirral and is determined to progress from part-time
to full-time photographer.
This year he ccompanied me on several weddings, making the
long journey to Somerset each time, and captured some great
shots.
Alan would also like to meet up with any other members in
his area—contact him at alanhawkins
@btconnect.com to arrange a meeting or social get together. See
More
Advertise
here in the Guild of Photographers' Journal
Quarter Panel:
£10 per month, £80 per year
Half Panel
£15 per month, £120 per year
Full Panel
£20 per month, £160 per year
'We
have received this note from Kevin Roberts, who has
been a cameraman at the BBC for 30 years - I happened
to mention to him that I had once misfiled an important
tranny when I worked in the stills department of
the BBC:
"I had to laugh when you said that you had
misfiled something at the BBC. A few years ago
the video library at BBC news could not find any
footage of the S.A.L.T Talks (Strategic Arms Limitation
Treaty) They were vital for a piece for national
news.
They eventually turned up filed under Food & Drink.
That is a true story."
Thanks for that Kevin - it's great to have a laugh!
Joan'
Mr
Site
Webmaster, Graeme Wolfe, took a look at Mr Site, - ‘Everything
you need to get the website you want online.’
For those of you looking for an easy entry into website design,
there’s a new product on the market, which does what
it says on the label! For the first-time web owner, Mr Site
speaks for itself - an easy way to put your photographic
skills online - or any other skills, interests etc. for that
matter. As advertised, the package offers all you need to
set up your own online presence from your own Domain Name
(the .com's, .co.uk's, .net, .org etc!) to an online shop
to showcase and sell your work. You do, however, have to
register an account online with Mr Site to proceed, but from
then on your new site will be built and hosted on Mr Site's
servers; all of which is perfect for the novice - no complicated
coding etc to worry about! Mr. Site uses PayPal for online
transactions and accepts major credit cards. All you have
to do is set up your own PayPal account and then use that
with Mr Site to set up your own online shop.
I have looked at several sites created with Mr Site and found
that they range from the simple to the fairly sophisticated
so there should be something to suit nearly everyone's taste.
As with all such web design packages there are limitations
but none that should deter someone wanting a quick, cheap
way of getting their own website live on the internet - complete
with bells and whistles! With a price of around £30
in the big stores it has to be worth a try!
I thought I’d have a go myself, being a computer illiterate,
and must confess that I found the first page as scary as
any other new programme!
I shall be sticking to Graeme’s services, but for those
of you who actually enjoy messing around on computers, this
could be fun!
Digital Photography - Technobabble
with Phil Flowers
So,
who am I? Well about eight years ago I had the
chance to see what I felt was the future with regard
to the photographic Industry. I had a chance to
play with a small and pretty useless digital camera,
and a glimmer of the potential started to grow.
At the time, I had my own darkroom and was wholly
analogue (film) based. Also, the studio had a couple
of decent PC’s and flat bed scanners.
We used to scan prints for reference and use several
programs to administer the work. In the process we
discovered the digital presentation potential and
developed systems to show our work through TV’s
via the computers. Then the first affordable SLR’s
appeared on the market.
I chose to use Fuji cameras because
the flesh tones were very close
to what we were producing in the
lab. Now some four years later
the studio is totally based on
digital in every respect. It’s
a well developed transition that
uses PC’s for production,
Internet for sales, digital previewing,
new digital products and a professional
lab for final print production
with the odd inkjet and colour
laser printers for point of sale
material.
The learning curve to integrate
this into the business has been
steep, exciting and, most importantly,
financially rewarding. The commitment
to produce professional results
was intense and had me setting
aside 1 to 2 hours in the morning
every day for years.
I hope, in this series of “How
to” articles, help those
starting out, those already committed
to digital and the evangelists
amongst us all who believe the
future is here and in its infant
years and look forward to the inevitable
maturing of this creative medium.
We'll look at Adobe Photoshop and its Actions, batch processing
and picture packages for the ‘new to digital’ level.
While you are waiting for next month, take a look at the
Actions palette in Photoshop. The first tip is that actions
can call other actions, you can copy and move actions around
a set of actions, and you can batch your actions to work
on a whole set of files.
For the experienced amongst you,
there will be a little diamond
of a utility that lets you create
your own printer profiles in Photoshop,
which gives you the chance to use
anyone’s inks and papers
for proofing. If you cannot wait,
then check out and download the
program “Colour Darkroom” from
www.antelligent.com . Print the
manual out and do a bit of studying. Be
warned! If you use it,
you are changing the fundamental
printer profiles, so use with care
and save all your originals to
CD.
PART 2
The Dreaded Pixel
Having attended a couple of "Colour
Management" Seminars and seen
the glassed look come over the
delegates’ faces as they
listened, I have come to the conclusion
that the subject presents the same
slippery problem as, say, fill
flash ratios. So I thought I would
have a go at making it simple.
Let’s explore how electronic
devices see our world.
The dreaded PIXEL in simple terms.
Digital images are made up of
Lots on singular Pixels. Film is
made up of singular grains of light
sensitive crystals.
Pixels hold data about the colour it sees as an 8 bit series
of 0 or 1's. On or Off. Film sees colour using 3 colour masks
in 3 layers, when developed, graduated opaque to clear. A
Pixel has to see all the colour in the world as a number
and in primary Red Green and Blue, and mixtures thereof.
Film Grains see the world as graduated shades of grey with
their masks of C M Y K. (We are talking negative here).
OK - so what? Well, for an electronic
device to represent the colour
world it is restricted a maximum
of 255 numbers for each colour
of Red Green Blue.
That’s R255 x G255 x B255 = 16581375.
In other words, 16 million data
points represent our colour world.
Correct? Well, no not really because,
to represent white, all R G B channels
are set to 255 and for black all
channels are set to 0, so it’s
the combination of 3 colours with
values of either 0 - 255 that represent
our colour world!
PART 3
Adobe Photoshop
The cornerstone of being an efficient
digital photographer is the ability
to wholly or partly automate repetitive
functions. You will be handling
hundreds of images - as an example,
last month our studio shot, in
October, 2071 images, all of which
have to be archived, turned into
previews for the internet and the
studio, thumbnail sheets printed
for the client and any orders processed,
sized and sent to the lab for printing.
In any month we have to handle
our images five times in various
forms, so for October that’s
10,000 plus unique processes. I
use Photoshop only at the last
stage, i.e. the preparation of
the final image. Other programmes
designed to handle bulk images
are used for the preliminary functions
- they work better and faster.
The power of Photoshop is in its
ability to automate common actions.
With this, you can prepare images
to resize, turn to black and white,
colour correct etc., in bulk.
So this is how it’s done.
Firstly, all our images files
are kept on working hard drives
and are archived to CD (not DVD),
in folders with a structure as
follows:
Drive/imagedumpfolder/clientfolder/image.jpg
Before archiving, the source files are renamed in bulk and
left as they were shot, without amendments (no amendments
at all!) The software I use to download the images from the
card reader to the hard drive automatically sets the folder
name with the date, I just have to add the clients name so
it looks like this:
04-10-12 Mrs XYZ(visitno).
This puts all the folders in date
order in the client dump folder.
Next I rename the files from the
DCSF No’s to the client’s
initials and visit number. So a
valid location for an image is
as follows:
C:\imagedump\04-10-12 SmithD4\SD4001.jpg.
It’s unique to the day,
month, year and the client. This
structure has proved itself time
and again e.g., - when Mrs Tina
Brown wants a re-print from 4 years
ago at her May visit, I’m
best part of the way to finding
the files in the archive. Look
up May 2004 BrownT and there is
her file.
Setting Photoshop actions.
Next month we will look at setting
Photoshop Actions, and how to streamline
the manipulation of an image for
the lab.
In preparation for the exercise,
set down on paper what you do over
and over again - it may be adjusting
the image for contrast and brightness
levels, colour, crop to size, save
etc. That’s a fair set of
actions we can work on. We will
then need to divide our actions
into sets - let’s say Correction,
Cropping, Saving. In the Photoshop
action palette, create these three
sets in the action menu and save
them. We will now select the saving
set and create actions in there
for saving our prepared files.
We can help ourselves here before
we start by having a file structure
that we can use over and over again
on our hard drive. So if we are
resizing, we need a common folder
that has all the sizes we make
-let’s call it This week.
To make it easy to find let’s
make it from the root of our hard
drive, so C:\This week would be
good. So in windows explorer, create
a Thisweek folder, then subdivide
it into folders for each print
size (e.g. passport: 4x3: 5x4:
6x4: 7x5: 8x6: 10x8: 12x10: 12x14:
20x20) which you regularly produce.
Next, copy that folder set to another
folder - C:\temp\Thisweek - and
now, each time you do a print run,
all you have do is copy the this
week folder back to the root of
your hard drive after renaming
the original to say WK24A. You
now have a common structure for
your printing files so the action
you are about to make will always
save the prepared images to the
same place.
PART 4
Following Steph Burnett’s
question on what to look for when
starting out in digital photography,
I grilled our digital guru to get
some answers to specific questions.
The session went like this:
Q.What
should I look for when choosing
a digital camera?
A. Several criteria
should influence your choice.
1. Can I use my own lenses?
If there is a digital version of
your film camera, you may be able
to use the same lenses, and so
only have to purchase a body. Remembering
however that, if the digital CCD
is not full frame, you will find
yourself with, e.g., a 35mm lens
instead of a 28mm – thus
narrowing the widest angle you
can shoot.
2. Look for the camera which gives the flesh tone of your
choice, straight out of the camera, without any corrections
(assuming you are a wedding and portrait photographer) This
will simplify your workflow, eliminating the need to correct
images because of failings in camera colours. You should
be able to get sample prints from manufacturers.
3. Budget – because of changing technology, spending
more than £2000 could be wasting your money – cameras
within this budget are capable of giving excellent results
in the wedding and portrait market.
4. Look for a camera which will give you about 4000 pixels
across the horizontal edge of the CCD. (Q - So why not ask
for mega pixels? Apparently this is where printing at 250
dpi makes an entrance. Divide the number of pixels by 250,
and you arrive at the ‘native size’ your camera
will produce. E.g., in the case of 4000 pixels by 3000 pixels,
the native size at 250 dpi is 16”x12”. ) Once
again, the manufacturer’s blurb should give you this
information.
Confused? It took me a little
while to get my head around it!
Q.Why
should I worry about pixels
and dpi’s?
A. Unlike film,
where the smaller the print, the
more the information is compressed – in
other words all the grains are
printed but in a smaller area – when
you reduce the print size, the
programme discards data in order
to keep the dpi (dots per inch)
at 250.
So if you reduce the above example to 6”x4”,
you reduce pixels to 1250x1000. On the other hand, if you
increase the size, the programme will add information, by
interpolating. So that if you increase to 20”x16 “,
you then have 5000 pixels by 4000 pixels.
Q.Help!
What’s interpolating?
A. This is the
means by which the programme (or
application, as the professionals
call it) adds data to keep to the
250 dpi rule. It interpolates in
one of three ways –
1. Bilinear – which means
that the pixels build up in as
series of lines, something like
a television.
2. Nearest neighbour – in which information is formed
from the nearest pixel and copied.
3. Bicubic – which uses a grid of 5 pixels from a
surrounding area to guess what should be interpolated.
Bicubic is the most common way
of interpolating.
I think I’ve got it Phil!
Q.Should
I shoot RAW or JPEG? In fact,
what’s the difference?
(Phil’s language needs to be modified here – he
has strong views about shooting RAW)
A. If you shoot
RAW, the camera records dots and
dashes (in basic terms) without
any software modification. If you
are unsure of exposures, RAW allows
you to rescue badly exposed images.
By shooting JPEG, you reduce the
amount of post capture manipulation,
but badly exposed images can’t
always be rescued. So if you are
sure of your exposures, shoot JPEG.
Q.What
type of flash gun should I
use?
A. A dedicated
flash gun, either manufacturer’s
own or good independent brand,
with a good matrix metering system
to give more control of mixed lighting.
Use slow shutter speeds to capture ambient light – it
is possible to hand hold a digital camera at slower speeds
than conventional film and still get sharp results.
Q.Anything
else I should look for in a
digital camera?
A.
1. Batteries – are they
easy to replace, manufacturer’s
own or of a common size (e.g.
AA).
2. Idiotproofing – e.g. will the camera allow you
to take photographs if there is no card loaded?
3. Durability – cameras are no longer a long term
investment, but you will still need a camera that feels
like it will stand up to heavy usage.
Finally, when asked what camera
he uses, Phil replies that he has
chosen, from the beginning, to
use Fuji – S1, S2 and now
S3. I myself use Canon, and I know
of others who use Nikon and Kodak.
We all have our own preferences;
armed with the above advice, you
should now feel more confident
about choosing a digital camera.
In the next part– what to look for in a computer. Phrases
like ‘Dual processor Pentium in standard Pentium architecture’ explained!
PART 5
How To Choose a Computer
Or, as Phil puts it, ‘where
to spend your money’.
With practically every computer
you see on sale nowadays having
gigabytes of RAM, wifi connection,
and all sorts of gizmos, you would
think that you couldn’t go
wrong whatever you buy. Unfortunately,
I found out the expensive way,
that it’s still a minefield
which needs careful exploration.
Having decided that I would like
to produce wedding DVD’s
for my clients, I purchased what
looked like a good deal from Time – mail
order – only to find that
the DVD writer was the wrong kind!
It writes positive instead of negative,
or is it negative instead of positive?
Either way, apparently that’s
not suitable for your average DVD
player. Not usually given to swearing,
I found it the only way to let
off steam over the stupidity of
a system which allows such anomalies – well,
I wasn’t to blame, was I?
How should I know there’s
two ways of writing a DVD?
Eventually I gave up trying to
sort out the computer and provided
my customers with CD’s, written
on my old computer, which is getting
very bunged up with all my work
because I’m finding it difficult
to adapt to the new programmes
on the new computer, which won’t
write DVD’s anyway and has
even got a problem with writing
CD’s. I give up – do
I really have to have a computer?
Unfortunately, the answer is a
resounding ‘yes’, so
when I buy my next computer, here
are the salient points I need to
look for:
Processor speed (about 3 Ghz) – typically
now a Pentium V with HT technology.
RAM – about 2 Gb.
Hard drives – have two distinct hard drives of about
200 Gb each – one for programmes and operating settings
and one for digital data, such as photographs.
Graphics card – approx 256
Mb (ATI) to enable the uploading
of each photograph. With a dual
head, you can run two screens.
The largest CRT screen you can afford/accommodate. A flat
screen, whilst looking modern and saving space, usually doesn’t
have enough colour control or sharpness to provide you with
a true likeness of the print you wish to produce.
That’s a pretty simple list
of guidelines. What about printers?
Leave the final prints to the labs who have the expensive
equipment to produce proper photographs from your files.
Printing on inkjets is time consuming and expensive in comparison.
(I would say with one exception, Phil – I like the
effect produced on watercolour paper, or other textured papers,
which you can’t achieve from lab prints. There are
specialist printers who will provide this service, but I
derive a lot of fun from seeing my prints coming off the
printer with different effects).
The final point is a word of warning – it’s
safest not to connect your photographic
data computer to the internet,
incase of corruption of files.
Get a separate, cheaper computer
if you want to go on the world
wide web. I asked Phil how many
computers he has and, counting
up, they total seven – the
main digital processor, an office
and internet computer, dealing
with online communications, one
in the studio for the preview system,
one for order checking, a laptop,
one for a multimedia device (I
think Phil’s cheating here,
as this is nothing to do with photography,
but everything to do with his Karaoke
sideline) and one for spare. How
does he get time for Karaoke?
** To read about Phil’s
new service for the Guild, the
Digital Helpline - Click
here.**
Next, For those of us who are
computer illiterates, Phil outlines
here how to calibrate your monitor
using simple techniques.
The colour balance on your monitor is important of course
if you are going to achieve the colour print you require!
PART 6
Calibrating your Monitor
The most accurate calibration
of your monitor is achieved by
using a commercial unit such as
a Spyder. If you have any spare
Christmas money, I recommend you
invest in one. But, if this isn’t
the case, then here’s the
procedure to follow:
If you use a laboratory to print your photographs, send a
file to them for printing and compare the resulting print
with your monitor. If the print is the correct density and
colour balance, you will then adjust your monitor to match
it, but if the print is not to your satisfaction you will
need to make the necessary corrections and send a new file
to the laboratory. Make several files, all with slightly
different corrections, and choose the best print to match
the monitor to. Make sure you match it to the correct file!
To adjust your monitor, using the buttons, within the menu
are options to adjust colour and density. Using this facility,
you can now visually adjust the screen to match your chosen
print. Wherever possible, view print and screen in daylight
colour temperature (approx 5000 degrees K), but always in
the same light.
A Spyder will do the job for you with greater accuracy of
course—get one with your Christmas money—approx £130.
P.S. Your laboratory should be able to provide you with their
ideal file and print to which you match your monitor!.
Adobe Lightroom
As is my wont in idle moments, I beta test software for manufacturers.
Anyone can do this if they are so inclined—just go
online and look for ‘Beta Testers Required’,
in the programme you use.
I have been testing Adobe Ph with Lightroom in which you
can adjust exposure, colour, cropping, rotating, and a host
of other common adjustments, in batches. Once you have made
your adjustments to your digital files as a group, you can
export the results to a folder containing your newly corrected
originals.
My initial impression, as with most ‘Adobe software,
was that it is too complicated to be productive, but perseverance
proved that the intimidating outer shell of the programme
is worth breaking through.
The concept of Adobe Lightroom, which is primarily a programme
for working on RAW formats, but works on any file, is a batching
programme. It’s a very productive tool and I highly
recommend those with time over the Christmas and New Year
break to investigate it.
Windows Vista
Recently launched for businesses, I have been testing RC1—Release
Candidate 1. New computers will soon be provided with Vista—it’s
image and object orientated, which means that as photographers
we will need less software from other manufacturers for workflow.
Windows Vista is capable of doing most admin jobs up to the
point of working on a file in Adobe.
(Personally, as someone who has just become comfortable with
Windows 98, ULead, Paint Shop Pro, and Adobe LE, I find the
prospect of yet another new operating system quite terrifying!)
Microsoft have put a lot of energy into image and video handling
and as a professional you can utilize it. BUT so can your
customers and clients!
Digital imaging complications which we ‘enjoy’ as
pros have been diluted by Vista so I recommend that you revisit
your products. What was complicated is now easy, reducing
their premium value. Now is the time to consider new products
and services.
My favourite programme of the moment is PROSELECT, produced
by ‘Time Exposure’ in Australia. View it and
download from www.timexposure.com and we’ll look at
it in greater depth later on.
Part 7
Online Shop
If you would rather handle the selling yourself—here
are some tips on creating an online shop.
Selling product and services online can have major advantages
leading to increased profitability and lower costs. The advantages
over selling by conventional methods are numerous, but it
can work best for you if you have
•
Well defined
products or services that can
be sold without human intervention
in the sales process.
•
Fixed prices for all types
of potential customers.
•
Products or services that
can be delivered with a predictable
lead time.
A Basic Online Shop
The requirements are fairly straightforward, allowing you
to sell a small range of products, providing photographs,
descriptions and prices as well as accepting orders online.
The equipment and facilities you will needed are
•
A computer
•
Internet access
•
Email
•
Website
•
Hosting services
Using a broadband connection as
opposed to dial-up will ensure
fast connection to the internet.
However, the ‘always-on'
connection means you may be susceptible
to unauthorised access. Having
a firewall—which is sometimes
included in operating systems—will
prevent this occurring.
(If, like me, you are starting to feel faint at the thought
of unauthorised access firewalls, you might like to wait
for the Guild online gallery to do the selling for you!)
You will need a hosting package for your shop—there
are many e-commerce web hosting specialists and it's worth
shopping around for the best deal. Study the service level
guarantee and the type of technical support on offer, and
look for round-the-clock support.
The majority of customers shopping online will want to pay
by credit or debit card. You can create electronic mail-order
forms, using standard web authorising software, e.g., FrontPage
or Dreamweaver. These order forms enable customers to email
their orders to be processed offline. If you already have
a website, software can add e-commerce functionality. Some
companies offer this free, on condition that they receive
a cut of future transactions.
A Basic site is low cost and easy to create for a limited
product range (I doubt it, if you’re anything like
me when it comes to computers!), but the design and functionality
may be restricted and less secure than more sophisticated
options.
It is possible, with the right e-commerce packages, to create
Intermediate and sophisticated online shops. But whatever
happened to all the time I wanted to spend behind the camera?
All I do is look at a computer screen! But if you insist
in going on with it, you will need to Plan your online Shop.
You need to work out how
to
•
Deliver your
products or services to fulfil
customer orders.
•
Collect payments.
•
Maintain security and demonstrate
this to the customer.
•
Let customers contact you.
•
Comply with regulations.
You need to consider how
to
•
Handle credit
card details safely.
•
Ensure that key information
on your website cannot be defaced
or altered fraudulently.
•
Preserve the confidentiality
of customer data such as telephone
numbers, addresses etc.
Your website will need
a contacts page including
•
Your business
name, address, phone and fax
numbers.
•
An email address for enquiries
or orders.
•
The names of your customer
service staff.
Regulations
The regulations and legislation governing selling online
have been put in place to ensure that personal data customers
provide is well protected, goods and services meet quality
and suitability standards, and online contracts are legally
binding.
The Data Protection Act 1998 regulates how you deal with
personal information held about living people, e.g. in customer
records. The Act affects information that you have on computer
as well as some paper-based records. It means that you need
to be open about how you use information and follow the eight
data protection principles. Information on how to comply
with the Data Protection Act can be downloaded from the Information
Commissioner website.
The Consumer Protection (Distance Selling) Regulations 2000
require you to give your customers specified information
before they place an order, e.g. your full company name and
address and a description of the goods or services. You m